FAQs | Francklin Limo & Transportation Services

Question 1

How do I book a ride with Francklin Limo?

Accepted Answer

You can book by calling us at (617) 512-8630, emailing ftransportationservices@gmail.com, or using the online booking form at bostonfrancklinlimo.com. We recommend booking at least 24 hours in advance.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 24–48 hours in advance. For weddings, proms, and large events, booking several weeks ahead ensures vehicle availability.

Question 3

Can I book a same-day ride?

Accepted Answer

Same-day bookings are accepted based on availability. Call us directly at (617) 512-8630 for the fastest response.

Question 4

Do you offer airport transfers to and from Logan Airport?

Accepted Answer

Yes — Logan International Airport (BOS) is our most-served destination. We monitor your flight in real time and adjust pickup times for delays at no extra charge.

Question 5

Which airports do you serve?

Accepted Answer

We serve all major New England airports including Logan (BOS), Manchester-Boston Regional (MHT), T.F. Green (PVD), Worcester Regional (ORH), Bradley International (BDL), and Portland Jetport (PWM).

Question 6

Do you offer meet and greet service at the airport?

Accepted Answer

Yes. Our chauffeur will meet you inside the terminal with a name sign, assist with luggage, and escort you to the vehicle.

Question 7

How is pricing determined?

Accepted Answer

Pricing is based on the type of service, vehicle selected, distance, and duration. Contact us for a custom quote — we offer transparent, all-inclusive pricing with no hidden fees.

Question 8

Are gratuity and tolls included in the price?

Accepted Answer

Tolls and parking fees are included in your quote. Gratuity is not included and is at your discretion, though it is greatly appreciated by our chauffeurs.

Question 9

What vehicles are in your fleet?

Accepted Answer

Our fleet includes a BMW 750i executive sedan (up to 4 passengers), a Cadillac Escalade luxury SUV (up to 7 passengers), a Ford Transit passenger van (up to 14 passengers), a Mercedes-Benz Sprinter van (up to 12 passengers), and a Lincoln Town Car stretch limousine (up to 10 passengers).

Question 10

Are your vehicles insured and inspected?

Accepted Answer

Yes. All vehicles are fully commercially insured, regularly inspected, and professionally detailed before every ride.

Question 11

What is your cancellation policy?

Accepted Answer

Cancellations made at least 24 hours before your scheduled pickup are free of charge. Cancellations within 24 hours may be subject to a fee. Please call us as soon as possible if plans change.

Question 12

What happens if my flight is delayed?

Accepted Answer

We monitor all incoming flights in real time. If your flight is delayed, we automatically adjust your pickup time at no additional charge.

Question 13

What areas do you serve?

Accepted Answer

We serve all of Greater Boston and Massachusetts, including Cambridge, Newton, Waltham, Worcester, and the North and South Shores. We also travel to Rhode Island, Connecticut, New Hampshire, and Maine.

Question 14

Do you travel outside of Massachusetts?

Accepted Answer

Yes. We regularly travel to Rhode Island, Connecticut, New Hampshire, and Maine. Long-distance trips are available — contact us for a custom quote.

Frequently Asked
Questions

Booking & Reservations

Airport Transfers

Pricing & Payment

Fleet & Vehicles

Policies & Safety

Service Area & Hours

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Frequently AskedQuestions